LIGHTNING APPAREL PRINTING
Return, Refund & Garment Care Policy
At Lightning Apparel Printing (LAP), every order is produced with care. Because our products are custom printed and made specifically for each customer, the following policies apply to all orders.
48-Hour Return Policy
Customers have 48 hours after receiving their order to inspect all garments and report any printing errors, defects, incorrect items, or other issues with the completed order.
After 48 hours, all sales are final and no returns or refunds will be accepted.
Any issue must be reported within the 48-hour period. Please include clear photos of the affected garment(s) when reporting an issue.
Refunds
When LAP approves a refund, the refund will be based on the cost of the materials used for the affected item(s). Labor, printing, design, setup, rush fees, delivery fees, and other service charges are non-refundable unless otherwise approved by LAP.
Custom garments cannot be returned or refunded due to a change of mind, incorrect sizing selected by the customer, or other customer ordering errors.
IMPORTANT — Garment Washing & Care
Proper washing is extremely important for maintaining the life of your printed apparel.
For the best results:
- Wash in cold water.
- Wash with like-colored garments.
- Turn printed garments inside out before washing.
- Use a mild laundry detergent.
- Do not use bleach on printed garments.
- Avoid fabric softeners when possible.
- Do not wash using hot water.
- Tumble dry on low heat or hang dry for the longest print life.
- Do not iron directly over the printed design.
⚠️ GARMENT CARE WARNING
Improper washing or drying can cause printed designs to crack, peel, fade, shrink, or separate from the garment.
LAP is not responsible for damage caused by improper washing, drying, ironing, bleaching, excessive heat, or failure to follow the garment-care instructions above.
Once an order has been accepted and the 48-hour inspection period has passed, damage that occurs from normal wear, washing, or improper garment care is not eligible for a return or refund.
By placing an order with Lightning Apparel Printing, the customer acknowledges and agrees to this Return, Refund & Garment Care Policy.